Please review the list of FAQs below to find answers to the most common questions about our Fusion customer conference. Don’t see your question in the list or want to speak with someone directly? Please email Fusion@protechassociates.com and we'll be in touch promptly. Thank you.

General Questions

Fusion is Protech’s customer conference, where customers, Protech staff and technology partners celebrate our partnerships and successes. In addition to networking with peers, attendees will have the opportunity to attend sessions that focus on overarching technology trends, deep-dive product education and customer success stories.
Fusion 2022 is a two-day event starting on Wednesday, May 11 at 7 a.m. and ending Thursday May 12 at 5 p.m. This is a hybrid event with the in-person portions being held at the Four Seasons Baltimore, a luxurious 5-star hotel located next to the beautiful, historic Baltimore Harbor

We have carefully developed our Fusion Customer Conference to focus on overarching technology trends, deep-dive product education and customer success stories to help you stay on the leading-edge of technology.

By attending Fusion, you will learn how to maximize your AMS, connect and share ideas with fellow members of the Protech User Group (PUG), recognize and celebrate the accomplishments of fellow Protech customers, and start to plan for future technology needs.

All sessions times are listed using Eastern Daylight Time (EDT).

All Protech Academy and Fusion sessions will be recorded. The will be made available OnDemand for all Fusion attendees. If you purchased the Company-wide Access registration, all staff members will have access to the OnDemand recordings.

Registration Questions

This year we are offering three registration options:

Fusion In-Person Experience: This comprehensive registration includes all in-person activities across both event days, such as the PUG Meeting with lunch, the Protech Academy training, Networking Reception, All Day 2 Fusion Sessions, and the Wow! Awards Luncheon. Registration also includes access to OnDemand recordings of all sessions. Registration also includes access to OnDemand recordings of all sessions for individual registrant.

Fusion Virtual Individual Experience: This registration includes access to interactive livestreams of the PUG Meeting, Protech Academy training, All Day 2 Fusion Sessions, as well as a live stream of the Wow! Awards. It also includes an individual Fusion gift kit that brings some of the in-person fun to you. Registration also includes access to OnDemand recordings of all sessions for individual registrant.

Fusion Virtual Organization Experience: Share the Fusion experience with all your association staff. This registration includes access to interactive livestreams of the PUG Meeting, Protech Academy training, All Day 2 Fusion Sessions, as well as a live stream of the Wow! Awards. It also includes a Fusion gift kit that brings some of the in-person fun to your office. Registration also includes access to OnDemand recordings of all sessions for all your association staff. Please Note: Complimentary passes can only be used for the Fusion In-Person Experience Registration.

Registration will open in late-January 2022.

Early Bird Registration Rate

Early Bird registration runs from January 28 – March 25. During this time, the Fusion In-person Experience Registration is $899, the Fusion Online Experience Individual Registration is $599 and the Fusion Online Experience Company-wide Registration is $2,400. All complimentary registration passes may be used for the Fusion In-person Experience Registrations during this time.

Standard Registration Rate

The standard registration rate is offered to individuals who purchase a registration after the Early Bird registration deadline of March 25, 2020. The standard rate for Fusion In-person Experience Registration is $999, the Fusion Online Experience Individual Registration is $699 and the Fusion Online Experience Company-wide Registration is $2,500.

 

Protech accepts American Express, Mastercard and Visa. You also have the option to pay via check or wire transfer upon receipt of your meeting registration invoice.

Each customer organization will be issued a Gift Code when registration opens in January. The code will be displayed during the registration process. Please apply this Gift Code at check-out online prior to March 25 to receive your complimentary Fusion In-person Experience registration(s). Group registrations are available.

Yes, once the registration has been processed, a confirmation email detailing the registration will be sent to you. If it is a group registration, the registration confirmation email will go to the person who registered the group.

Your badge and registration packet will be available for pickup at the conference registration desk during registration hours. Only the registered attendee may pick up his or her own registration packet.
Yes, you can transfer registrations within the organization. If you need to substitute one registrant for another, please email Fusion@protechassociates.com with your transfer request no later than April 30, 2022.
If cancelled before April 11, 2022 (30 days prior to the event), a nominal cancellation fee of $25 is applied. If cancelled on or after April 11, Protech is unable to provide refunds for the meeting. However, you are able to transfer your registration to another member within your organization if you are unable to attend the meeting. The registration transfer must be requested in writing to Fusion@protechassociates.com before April 30, 2022.
Your registration includes a continental breakfast both days; heavy, hors d'oeuvres, dessert, beer, wine and non-alcoholic beverages at Wednesday evening’s Networking Reception; and lunch during both days.
Please let us know when completing your registration what your dietary or special requests are, so Protech can make an effort to accommodate your request.
We want you to be comfortable so you can enjoy your meeting experience. Therefore, business casual attire is strongly encouraged. We suggest bringing a sweater or jacket for the conference as sometimes the meeting room temperatures can fluctuate.
 

Don't see your question in the list above or want to speak with someone directly? Please email Fusion@protechassociates.com and we'll be in touch promptly. Thank you.